Workflow management apps

Businesses of all sizes can benefit from document management solutions based on Fujitsu Computer Productsof America, Inc. (FCPA) scanners. They deliver an unbeatable combination of affordability, reliability, innovation and performance. What's more, FCPA offers awide variety of desktop/workgroup, departmental andproduction scanners to satisfy the needs of:Forms ProcessingFront OfficeDocument ArchivalWorkflowService Bureausand many other applications

Premera sought to improve its business processes by implementing Web-based workflow and version control capabilities. Premera also had a significant need to dynamically watermark many of its medical policies—which appear across its public Web sites, portals, and intranet—as well as a need to streamline its Health Insurance Portability and Accountability Act (HIPAA) documentation processes. Submitted by Oracle

Modeling ROI in five minutesKnowledge management projects using document imaging, management and workflow can now be ROI-modeled online. A new KMWorld Web-based service provides software applications project planners and decision makers with the ability to reliably develop the business case for buying KM-related software with free, five-minute online applets.Called CIOView and licensed to KMWorld from developer Avantsoft (www.avant-soft.com) for KM-related applications, the Web-based analyzers will lessen uncertainty associated with adopting new technologies and help IS and business-line decision makers ensure that their organizations get the greatest benefit from their IT purchases.

As the Henry Stewart Digital Asset Management Symposium kicks off in London, we comment in today's press release on a few areas where DAM vendors are coming up short, based on our recent research for The Digital & Media Asset Management Report 2008.In our interviews with customers, many lamented their investments in DAM systems failed to meet their needs for workflow and rights management. My fellow analyst Kas Thomas and I were often surprised to find that what many vendors call a workflow application is no more than a thread of e-mails. You can read more details in the release, and of course, our DAM Report.

EMC Documentum AX5 provides companies with an integrated suite of document imaging, document management, computer output to laser disk (COLD) reports management, and workflow services — built upon a central information repository.

Knova's service resolution management (SRM) applications reduce service costs, increase revenues and improve customer satisfaction. Built on a next-generation search and KM platform, Knova's suite of customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Knova solutions feature: Workflows for Authoring and Knowledge Capture Guided Natural Language Search Next Generation Self-Service Multi-Channel Collaboration Integration with CRM and Incident Management Root Cause Analytics Industry leaders including H&R Block, Novell, Merrill Lynch, McAfee, Reuters and Cingular rely on Knova's award-winning solutions to deliver world-class customer service.Knova Software, Inc. 10201 Torre Avenue, Suite 350 Cupertino CA 95014 Phone: 800.572.5748 E-mail: info@knova.com Web: www.knova.com KMWorld Special Advertisement Section

Thanks to a heightened regulatory environment and fierce competition, enterprise-wide workflow, content management and resource management systems are no longer found exclusively among the high brow Fortune 500 companies. According to a recent study published by the Aberdeen Group, 40 percent of mid-market companies are reporting moves to core business applications and ERP suites. Submitted by AnyDoc

While getting product from one place to another is the nitty-gritty job of supply chain management systems, a whole lot of knowledge management goes on behind the scenes to make things happen. Supply chain management (SCM) entails orchestrating a number of disparate tasks--often involving the coordination of information within your own organization as well as communicating with suppliers. To furnish all partners in the supply chain with the most accurate information and cohesive reports, knowledge management systems are being used to define workflow and gather data from a number of different sources.As supply chain management (SCM) becomes more crucial to the success of an organization, knowledge management systems are being deployed among departments and small work groups as well as at the executive level and enterprisewide. The lack of efficiency in the supply chain can be extremely costly to any organization, so SCM is getting attention from the top down.

Traditionally thought of as a back end workflow, organization, and archiving tool, document and content management technologies are now used to drive customer-facing applications to improve service and differentiate the companies. Though customer service is an emerging influence on document management solutions, there are still traditional forces affecting the adoption of such solutions. Used with permission from Integrated Solutions magazine

We have been impatiently waiting for the maturation of java-based CMS components and engines that could be mixed and matched in an appserver to meet specific business needs. It appears now that this approach may be seeing some daylight. Witness ex-NASA developers at Oak Grove Systems, who have built a J2EE-based workflow engine. Put this together with a versioning system and deployment engine, and you have three-fourths of a CMS back end. Best of all, you didn't "build it yourself," you merely assembled it yourself -- and that might be better than buying the whole works from a single software provider, with assembly still required anyway...Check out Oak Grove's "Reactor 5" Workflow Engine

PaperTrack is the SMART document management software for small, medium, and enterprise wide systems. Starting from $1,500 for a basic, 3 user network system, Paper Track's Small Business Edition will enable you to scan or import documents, identify your documents by type, index them from common keywords (or full text search) and search, retrieve and display, print, or export them.Need more features? PaperTrack's Business Edition includes additional features which you can use to integrate PaperTrack's storage and retrieval features with your existing Windows applications. Need even more features? The PaperTrack Enterprise Edition has all of the features of the Business Edition and includes: PT-Forms for forms processing, PT-Web for Web server access and the option to purchase PT-COLD, or PT-Workflow functionalities.

Ascent Capture accelerates business processes by collecting paper documents, formsand e-documents, transforming them into accurate, retrievable information, anddelivering it all into your business applications and databases. It offers unmatchedcompatibility with scanners and other capture devices, plus content and documentmanagement systems, workflow applications and databases.