ECM (Enterprise content management ) - is a set of technologies used to capture, store, preserve and deliver content and documents and content related to organizational processes. ECM tools allow the management of an organization's unstructured information, wherever that information exists.
ECM employed the technologies and strategies of content management to address business process issues, such as records and auditing, knowledge sharing, personalization and standardization of content, and so on.
Insights from Martin White and Howard McQueen's “Intranet
Best Practices” workshop at IntraTeam Event here in Denmark:
Intranet
strategy
What
does the intranet do to help the organziation achieve its
objectives? To do what? Does your intranet have an intranet strategy
document that you can take away and share?
If
you cannot answer these questions, you don't have an intranet
strategy.
Intranet
strategy supports the decisions employees make – enabling them to
make better decisions that will make your organzation flourish.
Jane McConnell continues to do some interesting research. The second edition of her annual "Global Intranet & Portal Strategies Survey" is now open to enterprise participation (contributing gets you a copy of the research, which could be handy for benchmarking). See some top-level conclusions from the 2006 edition.