Enterprise social computing
ECM (Enterprise content management ) - is a set of technologies used to capture, store, preserve and deliver content and documents and content related to organizational processes. ECM tools allow the management of an organization's unstructured information, wherever that information exists.
ECM employed the technologies and strategies of content management to address business process issues, such as records and auditing, knowledge sharing, personalization and standardization of content, and so on.
There was a time when all we heard about were social networking
solutions lovingly termed "Facebook for the Enterprise". We don't hear
that much anymore and there's a reason for it. Enterprises are getting
smarter about how social computing solutions can be leveraged and they
are much more resistant to the belief that Facebook-like participation
is possible or even necessary.CMSWire had the opportunity to
speak with J.B. Holston, CEO and President of NewsGator, on the topic
of enterprise social computing and how solutions like their RSS engine
— now called Social Sites Professional — is changing the face of social
computing for enterprises today.
After spending a good amount of time talking to technology customers in Europe
during the last quarter, I've concluded that attitudes towards enterprise social
computing tend to be quite different on the eastern side of the Atlantic, which
seems doubly significant since most (though not all) social software vendors
hail from North America.
Of course, it's dangerous to make continent-wide generalizations, and to be
sure, customer adoption and approach does appear to differ from southern Europe
(e.g., Italy) versus the Nordics and UK. Nevertheless, here are some of the
qualms I picked up in Europe that simply don't get voiced as frequently in North
America:
Lawyers were well represented (you might say) at this year's Enterprise Search Summit in New York. At times, ESS felt more like an e-discovery conference with analytics and social-computing side-tracks rather than a search conference featuring a few e-discovery sessions. Based on what I saw at the Search Summit, there seems to be a renewed awareness, at ever-higher levels in the corporate responsibility chain, that in a litigious business environment "enterprise search" is not just a knowledge-management tactic or a productivity aid, but a survival imperative. You will be sued some day. (It's not a matter of "if," but when.) During the discovery phase of the suit, you're going to provide (and also receive from the other side) bewilderingly immense amounts of data. Without good search technology, sifting through the data isn't just tedious but nightmarishly expensive.I didn't get a chance to attend any e-discovery sessions at the Search Summit
|
|
