Documents management tools

Kofax's Document Scan Server makes deploying distributed capture simple. No software toinstall in remote locations and centralized management of the system means deployment andongoing maintenance is a snap. And with flexible tools to "scan-enable" third-party softwareapplications, Document Scan Server allows you to incorporate document capture intoexisting business processes with the same software that you use today.

User stories form the knowledge frontThe specifics of how KM technology can help law firms prepare for legal battle was illustrated during a recent pilot project at the law firm Dickstein Shapiro Morin and Oshinsky. Information mining tool West km—developed by West , a division of The Thomas Corporation—was being tested at the law firm to see its ability to enhance legal research accuracy and efficiency.West km extends West's indexing structure to private information collections behind a firm's firewall. It is said to leverage a firm's existing technology platform by integrating with its document management system, providing new functionality to increase the value of work product repositories. For example, when a researcher finds a case, statute or administrative decision on Westlaw (the company's online legal research service) that is also cited in firm documents, the firm's icon is automatically displayed within the case header and the Westlaw citation list

The knowledge management systems market is moving forward in a curiously composed single file, not as an advancing front.At the head of the line are The Big Guys. The infrastructure software players know that enterprisewide deployment of process improvement tools--work management--is the arena in which they can execute the global penetration demanded by their ambitious business plans.IBM/Lotus, Microsoft, Open Text, Documentum, and the ERP holy triumvirate (SAP, PeopleSoft, BAAN) need the pathways carved by deep corporate initiatives, like knowledge management, through which to extend their influence throughout enterprises.

The standards for records management applications (RMAs) specify strict rules for managing documents in terms of filing plans, security, retention, and disposition. This white paper details how ZyLAB's RMA module enables organizations to harness ZyLAB's powerful search tools to enable information workers to more easily access document content.

EMC2 where information lives®EMC Documentum provides the industry's broadest set of content management capabilities on a common, unified enterprise content management platform. Virtually every tool you need to improve information management is available within the Documentum content management stack.Documentum is standards-based, with mature, well documented APIs and the largest community of systems integrators and developers with content management expertise. Documentum also provides unique capabilities that connect electronic information management to the management of physical documents. Key features of these solutions include:

Traditionally thought of as a back end workflow, organization, and archiving tool, document and content management technologies are now used to drive customer-facing applications to improve service and differentiate the companies. Though customer service is an emerging influence on document management solutions, there are still traditional forces affecting the adoption of such solutions. Used with permission from Integrated Solutions magazine

With the introduction of the Best Practice Awards, KMWorld recognized a dozen companies for tangible use of knowledge management tools and practices. From those winners, two firms were given particular recognition at an awards ceremony at the opening of KMWorld Conference and Exposition. The Home Depot was designated Best Practice Company of the Year, while Xerox was recognized with the unique category, "Knowledge Company of the Year."As reported in August, Home Depot has installed document capture and collaboration tools in its Merchandise Accounting Department. In addition to streamlining the bills payable operation, those systems have invited information sharing across departments.Adam Klein, who now heads Home Depot's Imaging Services Group, said at the time that the company had not yet extended the system elsewhere in the organization, but intended to do so. "Other departments want the benefit of having information scanned and available for retrieval," he said

This research service is the part of the extensive Frost & Sullivan research subscription on digital media. TheDigital Media Value Chain Chart illustrates the components of the digital media value chain covered by the Frost& Sullivan analyst team encompassing technologies that span the acquisition of content in a digitized formatthrough management of that content and to final delivery. Frost & Sullivan analyses the digital media value chainfrom an enterprise perspective, where it is largely used as a tool to facilitate marketing and corporatecommunications, as well as from the perspective of the media and entertainment market. Submitted by EMC Documentum

Pegasus Imaging provides document imaging and forms processing technology, delivered as softwaredevelopment toolkits and applications. Considered the most powerful and best supported in the industry,you will find solutions for various pieces of your document management system.

More than once calling it a "marriage between the paper and digital worlds," Xerox, accompanied by IBM and Lotus, jointly announced a sweeping alliance among their organizations and introduced a large number of new office automation tools (printers, copiers and multifunction devices) aimed at, in the words of Xerox President and CEO Richard Thoman, "changing the way people work and how they share knowledge."At the center of the initiative is the agreement to integrate Lotus (www.lotus.com) Notes and the Domino electronic document management products with the Xerox (www.xerox.com) Document Centre family of digital multifunction office systems to "help customers easily bridge paper and electronic documents across an enterprise."

User stories from the knowledge frontLawyers in one of the nation's largest law firms will gain a single point of access to legal and corporate information through a new software tool.Pillsbury Winthrop will integrate Enfish Professional for Workgroups from Enfish into its new advanced client relationship management system. The deployment will enable lawyers to securely display data, including documents, e-mail and other information regardless of where it is stored.

In a recent Business 2.0 piece, author Thomas Stewart offers an erudite but potentially lethal indictment of traditional KM practices in general, and contemporary KM technologies in particular. His biggest beef is that KM technologies focus overly on knowledge "supply" ('find the documents here') rather than knowledge "demand" ('how do I solve this particular problem'). One of Stewart's favored KM tools: unauthorized internal e-mail listservs...Read the piece

SER's mission is to provide innovative software solutions to help companies achieve unprecedented efficiencies, maximize workplace productivity, and enhance customer service. Repeatedly recognized as KMWorld Magazine's "100 Companies that Matter in Knowledge Management," SER is a leader in the intelligent search and retrieval market.With mountains of documents shared among multiple locations and the ever-increasing use of e-mail to conduct business, "search" has become a critically important tool. Finding information fast often is what separates success and failure. Unfortunately, keyword and full-text search engines frequently fall short of expectations, often yield irrelevant results, and have a negative impact on staff productivity and efficiency—making search time-consuming and frustrating.Built using unique, patent-pending technology, SER's solutions redefine search, significantly reducing the time and effort required to find relevant information