Day software

Kofax's Document Scan Server makes deploying distributed capture simple. No software toinstall in remote locations and centralized management of the system means deployment andongoing maintenance is a snap. And with flexible tools to "scan-enable" third-party softwareapplications, Document Scan Server allows you to incorporate document capture intoexisting business processes with the same software that you use today.

Is lack of standards compliance an anti-trust issue? The Opera folks think so. Yesterday, the Norwegian browser-maker submitted an anti-trust complaint against Microsoft to the European Commission. "We are filing this complaint on behalf of all consumers who are tired of having a monopolist make choices for them," said Jon von Tetzchner, CEO of Opera Software ASA. "In addition to promoting the free choice of individual consumers, we are a champion of open Web standards and cross-platform innovation. We cannot rest until we've brought fair and equitable options to consumers worldwide."Opera CTO Håkon Wium Lie summarizes Opera's position nicely in a video at Dailymotion.com.

Prior to the introduction of the Canon DR-3080C scanner and inCHECK software, mortgage checks and deposit documents were microfilmed daily. This process took several days, and as a result microfilming provided no way to do real-time spot checks on quality nor was there any mechanism to complete a quick search of documents that were in the microfilm process. The older microfilm technology also demanded higher maintenance costs and consumable expenses. In addition, a certain amount of waste was involved when films came back of poor quality and checks had to be re-run.

Today comes news that SDL is acquiring Idiom, Inc. for US$21.7 million. Idiom was one of the first global information management systems (GIMS) to jump on the DITA bandwagon and they did it in a big way, forging partnerships with CCMS vendors Astoria Software and XyEnterprise CCMS, and authoring tools JustSystems XMetaL and PTC Arbortext Editor. While SDL's GIMS and Idiom often went head-to-head as competitors vying for content management integration, when it came to XML-based content component management, Idiom frequently won because of it's strong XML and DITA support. So in light of SDL's recent moves, SDL now supports a variety of different tools in this space: Acquisition of Tridion (web content component management system) Minority share investment in Trisoft (multichannel content component system) Acquisition of Idiom (strong support of XML-based global information management)

We participate regularly in the semi-annual Enterprise3 Conference (former Portals and Collaboration Conference). The next event, in San Diego, CA in May, covers a wide range of topics, mostly around the nexus of Portals, SharePoint, and Social Software. Jarrod and I will both present on a number of topics (e.g., Facebook).As a pre-cursor to the event, I'm leading a free one-hour webinar, "Evaluating SharePoint from a Business Perspective," on Thursday, April 24, 2008 2:00 PM - 3:00 PM EDT. Use the "CMS" priority code when you register. Hope you can join in!

New uses of existing technologies are providing companies a degree of flexibility never before seen. Today more than ever, CIOs possess the tools to keep their organizations nimble. By utilizing Software as a Service and ServiceOriented Architectures, CIOs can easily react, even lead, this new phase of business transformation. Submitted by SpringCM

What's next in CRM? As an industry leader, KANA Software Inc. sees Service Resolution Management (SRM) as the next phase in CRM.Why? Most companies today take a more traditional approach to CRM to manage the least intensive aspects of service and fail to meet customer expectations and demands. To effectively achieve better customer satisfaction, contact centers must move beyond case management to Service Resolution Management.Leading the SRM revolution, the company recently launched KANA Resolution, the first process-driven customer service solution exclusively focused on resolution within the customer support process. KANA Resolution increases agent productivity and significantly improves the delivery of service. Leveraging knowledge and intelligence to automatically provide agents with the information required to resolve customer requests, the solution increases first call resolution rates and decreases call handling times.

Today's forms processing software is helping the Los Angeles County Department of Health Services manage its newest task: To track and monitor the instances of sexually transmitted diseases reported at the county's health clinics. Submitted by ABBYY USA Software House, Inc.

The second annual Microsoft Industry Solutions Awards were presented at the opening of the final day of KMExpo '98.The awards are designed to recognize independent software vendors (ISV) in the document systems market who best utilize Microsoft (www.microsoft.com) technology, specifically Windows NT and SQL Server.Claiming the award for document management was PC DOCS (www. pcdocs.com) and for workflow management, Action Technologies (www.actiontech.com).

As the Henry Stewart DAM Conference kicks off in New York City today, CMS Watch has quite a bit to say about the state of the DAM industry, based on our research for the recently released Digital Asset Management Report 2008. As we discuss in our press release, despite the continued "on-the-cusp" feel of the DAM industry, it has yet to explode. And, frankly, we question if it ever will. DAM's growth has been more like that of a trusty, stable bond investment than a late-'90s software stock. All the better, perhaps, if DAM grows slowly but surely, even if it's a bit in the shadows. We'll blog more on the themes from our report, and this week's conference, in the coming days.

In today's business environment, operating at optimal efficiency is paramount. Back office operations–accounts payable, accounts receivable and human resources–are certainly no exception. OnBase is a software tool that allows organizations to automate back office operations, reduce costs and create a competitive advantage.

Just about every business incorporates workflow processes in its daily activities. However, it used to be that only large enterprises with lots of in-house IT support could afford the luxury of deploying automated workflow solutions. Within the past couple of years, however, workflow solutions have made their way into the midmarket. Nowadays, it's not a company's size that determines whether automated workflow is a viable option; rather, it's several other factors, which experts from AnyDoc Software, Captaris, and Optical Image Technology were kind enough to help identify. Following their advice can mean the difference between paying for software that's met with resistance and investing in a solution that provides tangible work process efficiency gains and a timely payback. Used with permission from Integrated Solutions magazine

Some desktop search tools offer proper security, broad enterprise-class functionality, a flexible architecture, and a history that spans 18 years of demonstrated success.Others don't.While the big dogs continue to fumble out of the gate, ISYS:desktop is delivering measurable results everyday to a variety of organizations, including law firms, criminal intelligence units, government departments, recruitment firms and corporate enterprises.

Practicare Medical Management was manually processing between 100 and 130 Explanation of Benefits forms (EOBs) each day, with each ranging from one to several pages long and with data found in varying locations from page to page. Using AnyDoc®EOB, Practicare now processes the same number of EOBs in far less time — from 3 days to 4 hours — and with 30 percent fewer personnel. Submitted by AnyDoc Software

Introducing ISYS:desktop 7If you haven't yet discovered what ISYS can do for your organization, then it's time to test-drive the award-winning ISYS:desktop 7. Now businesses and government organizations worldwide can derive even greater benefit from enterprise desktop search, thanks to ISYS:desktop 7's flexibility and features that include:Enhanced natural language query functionality On-the-fly categorization and results clustering Superior metadata searching and handling Lightning-fast indexing speeds and enterprise-class capacity Extensibility through scripting tools that easily connect ISYS to uncommon formats and proprietary systems ISYS Search Software, Inc8775 E. Orchard Road, #811Englewood, CO 80111Phone: 800.992.4797E-mail: info@isys-search.comWeb: www.isys-search.comProve the value for yourself by visiting ISYS Search Software, Inc and downloading ISYS:desktop 7 today.

Herewith some random thoughts on the first half of the 3-day AIIM Conference & Expo in Boston, MA, USA. GoogleDay One opened with a double-headed keynote. The first speaker, New York Times consumer technology columnist David Pogue, spoke about how enterprise software vendors could learn from the consumer space, particularly by maintaining a ruthless attitude towards simplicity of design. Two of his more memorable quotes: If you improve software enough times you will ruin it Wizards don't make problems easier, they just makes them longer He concluded with a broadway-inspired repertoire that you simply need to see for yourself some day. Kudos to the conference organizers for inviting him.

We like Day Software's CMS technologies, but the company's finances continue to give us pause. Day's latest quarterly results show a continuing drain of cash against rather modest reserves. Plus, their "days sales outstanding" (DSO) numbers for Q2 2002 took a serious jump, suggesting possible receivables challenges. Sure, other public CMS vendors are losing money too, but they typically can fall back on troves of cash. Day apparently cannot. If we were a Day customer, we'd want to see some evidence of tangible sources of financing beyond the usual path-to-profitability platitudes in investor-relations statements...Check out Day's Q2 Results

User stories from the knowledge frontThe Bureau of Land Management is using business intelligence software to track its budget and expenditures, as well as to measure the performance of its key programs. An agency within the U.S. Department of the Interior, the Bureau administers 262 million acres of America's public lands. The software from Brio, being used by 7,000 employees, is said to have improved the Bureau's overall efficiency and productivity, and saved it more than $1.6 million in labor costs, according to a recent press release."It has helped us replace an unwieldy system of printed quarterly reports that took six weeks or more to prepare, print and distribute," says Lester Knutsen, president of Advanced DataTools, an IT contractor to the BLM. "The new system shortened information and report delivery from 45 days to overnight."

The content management universe today is a "3-V" world of velocity, volume, and variability. These drivers have significant bottom-line impact for product manufacturers that create, manage and publish product information used across the organization from product engineering, to marketing, sales and customer service & support. Let's explore these content drivers in more detail:Velocity…The rate of information change requiring content owners to publish new or updated content and deliver it accurately, on-demand to customers is increasing.Volume…The amount of content created and published is increasing exponentially as a perpetual stream of new products and product derivatives are manufactured and sold.

Total Customer SatisfactionWe are committed to leveraging our years of experience in the Enterprise Content Management industry along with the latest technology available to bring to market advanced Content Management solutions that not only provide rich feature and functionality designed for today's business requirements – but also overcoming the challenges associated with legacy Content Management products that are unable to adapt to the changes you will experience now and into the future. Clearview delivers unparalleled agility to evolve and embrace change throughout an organization – delivering on the vision of what Content Management can do to empower you to improve business efficiency, mitigate risk, and reduce business expense.With our advanced technology, accomplished experience and commitment to Customer satisfaction, Clearview gives you a uniquely desirable combination not found with other Content Management software providers.Our Customers Say It Best!