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ECM (Enterprise content management ) - is a set of technologies used to capture, store, preserve and deliver content and documents and content related to organizational processes. ECM tools allow the management of an organization's unstructured information, wherever that information exists.

ECM employed the technologies and strategies of content management to address business process issues, such as records and auditing, knowledge sharing, personalization and standardization of content, and so on.

Mid-size and enterprise companies are using Web 2.0 collaboration systems to build solutions that service several different parts of the organization. In many cases, line-of-business users from many departments are interested in using Microsoft Office SharePoint Server (MOSS) 2007 as an integrated platform as part of their solution. This article highlights some of the common scenarios, sponsors, benefits, and opportunities for multiplying the ROI of a collaboration platform by leveraging its use across multiple departments.