ECM (Enterprise content management ) - is a set of technologies used to capture, store, preserve and deliver content and documents and content related to organizational processes. ECM tools allow the management of an organization's unstructured information, wherever that information exists.
ECM employed the technologies and strategies of content management to address business process issues, such as records and auditing, knowledge sharing, personalization and standardization of content, and so on.
It's always good to get recognition from the analyst firms because
many organizations pay attention to what these guys say. In the ever
evolving area of records management, this recognition can help a lot.According to the report: The Forrester Wave(TM): Records Management, Q2 2009, a number of key enterprise content management
vendors lead the wave for records management including Open Text, IBM,
EMC and Oracle. Autonomy and CA are also leaders, with Interwoven and
HP noted as strong performers.