ECM (Enterprise content management ) - is a set of technologies used to capture, store, preserve and deliver content and documents and content related to organizational processes. ECM tools allow the management of an organization's unstructured information, wherever that information exists.
ECM employed the technologies and strategies of content management to address business process issues, such as records and auditing, knowledge sharing, personalization and standardization of content, and so on.
A report from TowerGroup titled "Beyond the Paper Scourge: Unleashing the Business Value of Electronic Content Management" was recently released on MarketResearch.com.
The report covers topics such as: How ECM Works, Unleashing the
Business Value of ECM, Innovation in ECM, Supporting Technologies for
ECM, and Outlook for ECM Vendors.Some of the claims include:ECM enhances business value by improving operational efficiency, customer experience, compliance, and risk management.ECM spans diverse technology categories that fit together strategically under an umbrella of business process transformation.Many
FSIs use some form of ECM solutions, but these solutions often do not
connect with other supporting technologies and fall short of the mark
in delivering full business value.Innovation in ECM lies in
preserving information in its original digital form and in its ability
to move information through a process, be stored, and be accessed
digitally.